Refund policy

NO-NONSENSE RETURNS

If you’ve bought a Christmas tree from one of our stores and you’re not happy with it once you get it home, please bring it back to us with your receipt within 48 hours and we will gladly exchange it for another tree*. We would be grateful if you could store it outside while waiting to bring it back. We can only accept returned trees with their receipts.

If ordered online or over the phone, your Christmas tree will arrive via one of our local delivery partners (read about our delivery service). Please check that you are satisfied that the Christmas tree looks healthy and that the leader (the stem at the top) is intact. If there is a problem with this, contact us immediately on 020 3953 8794 (or ask your driver to), and we will arrange for a new tree to be sent to you free of charge*.

If the driver has already gone when you realise there’s something wrong, we will need to see the old tree in order to deliver a new one, so please don’t throw it out – just give us a call on 020 3953 8794 option 2 or email us at team@christmasforest.co.uk with a photo of your tree. Please make sure you return your rejected Christmas tree to the driver when they replace it with a new one.

If you simply don’t like the Christmas tree we have sent you, we will replace* it, but we will charge you again for delivery. We’ll need to take away the other tree too.

If your tree dies beyond the 2-4 week period, we will consider replacing* it on a case by case basis!

IF YOU ARE SENDING A COMPLAINT ABOUT A TREE, PLEASE SEND PHOTOS AND A DESCRIPTION OF THE PROBLEM(S) TO TEAM@CHRISTMASFOREST.CO.UK

*Trees are subject to availability. Terms and conditions apply.