Christmas Tree Delivery & Installation
We offer delivery from all stores. And we have our own dedicated team of delivery drivers for London’s most flexible, expert online service
Here’s what our customers say:
“Your delivery driver could not have been kinder or more helpful.” Sylvia Morris
“Thank you for being so flexible about allowing me to change date and time – and I’d like to give a shout out to your delivery driver who carried our tree up several flights of stairs without complaint and installed it perfectly.” James Maitland
For online orders
Next online delivery date: 20th November, 2018
If buying a Christmas tree online you will be asked to pick a date and time slot at checkout. Please note our website only delivers to select London postcodes (for outside London please email). Our services for delivery are:
- Drop Off: from £20 depending on postcode
- Installation: extra £15 ontop of drop off price.
For more than two Christmas trees: For two or more trees to the same address, we charge £10 for Drop Off Delivery and £15 for Installation per additional tree.
You are required to give a contact telephone number so that our courier can call you should there be any queries or issues with your order.
From our stores
Deliveries operate from all of our London Christmas tree stores– please ask in store for details when you go to buy your tree. Click here to find your nearest store.
For big trees and bespoke sales
If you would like to have a tree delivered which isn’t available online please email email@example.com to arrange. Prices are calculated based on your requirements.
We work hard to keep our prices very competitive and our couriers run to very tight schedules. Please make sure you are in when your Christmas tree is due as we will have to charge you again for delivery if you are out when your courier arrives. In this instance, we will call you to arrange another delivery time.
Due to London traffic, especially around Christmas time, we cannot absolutely guarantee the time of delivery, but our couriers will do everything they can to arrive on time and keep you notified about any delays.
We are sure you will love your real Christmas tree from The Christmas Forest. If you are not completely satisfied with it, we operate a no-nonsense returns policy if you let us know within 72 hours of delivery. Read our guarantee for details
If you are buying a real Christmas tree online, our courier can install your Christmas tree in a stand for you for £15 (see option at checkout). However, we can only guarantee installation in a Cinco stand of the appropriate size for the tree you have bought, either one that you already have or that you have bought from us.
We recommend you use:
- Cinco 6: for 3ft and 4ft trees.
- Cinco 8 Advantage: for 5ft-7ft trees.
- Cinco 10: for 8ft and 9ft trees
Having said the above, our couriers will be happy to attempt installation in stands other than Cinco ones – within reason! If the tree simply will not fit, we reserve the right to refuse installation.
Our couriers will have a limited number of Cinco stands for sale on their vans, should you wish to buy one. If there are no stands available on the vans and your tree doesn’t fit in the stand you have provided, we will have to charge you for re-delivery and re-installation if you then decide to buy a stand from us.